Detroit shut water to 1 in 10 homes this year. Yes, that’s progress.

A customer walks into a Detroit Water Department customer service center on the city’s west side. Detroit’s aggressive shut-off policy has shut the tap on more than 100,000 homes since 2014, a strategy decried by civil rights groups. (Bridge photo by Joel Kurth)

Shutoffs by ZIP code

Detroit has disconnected water to more than 17,600 homes this year. That’s down from last year, but still means that 10 percent of the city’s 175,000 residential customers had service interruptions. Use this map to explore disconnections by ZIP code and how they relate to poverty and home ownership rates. Note: The city doesn’t shut service at apartment complexes, and housing units in Hamtramck and Highland Park were removed from ZIP codes that overlap with Detroit.

Source: The City of Detroit; the U.S. Census Bureau

So far this year, Detroit has shut water to more homes than exist in all of Muskegon. One in 10 residential customers lost service, at least temporarily, in Detroit.

It’s an astounding number. But in a city like Detroit, wracked with poverty and just three years removed from bankruptcy, it’s also a sign of progress.

Since the city launched an aggressive campaign in 2014 to shut taps over nonpayment, nearly as many homes have been disconnected in Detroit (101,000) as there are houses in all of Ingham County (111,000), according to city records obtained by Bridge Magazine through the Freedom of Information Act and the U.S. Census.

Through October, Detroit has disconnected 17,689 of its 175,000 residential accounts in 2017. That’s a 26 percent decline from the first 10 months of 2016, and puts the city on track for about 20,000 disconnections this year – the fewest since the campaign began.

City officials say the decline is proof the shutoffs – as well as assistance programs –  are reversing a longstanding culture of nonpayment that plagued the city and edged it toward insolvency. When Detroit went bankrupt in 2013, one-third of all its debts were from the water department, about $6 billion.

“We are doing what we said we’d do,” said Gary Brown, the city’s director of water and sewerage.

“We’ve offered a path toward payment. If people ask for help and stay current on their payments, they’re not going to get disconnected.”

Detroit disconnects homes that are at least $150 and 60 days overdue. Taps are reconnected once residents pay a portion of the delinquency (10 percent for first offenses, up to 50 percent for subsequent ones). In most cases, that’s in a few days, but can extend for weeks and even months.

Furor over the shutoffs has faded since they drew condemnation from United Nations experts in 2014, who called them “contrary to human rights.”  But activists continue to study the health effects of the campaign, which they said are significant.

No one should cheer the decline, said Emily Kutil, an architecture professor at the University of Detroit-Mercy.

“It’s still 18,000 homes. It’s still horrifying,” said Kutil, who studies shutoffs for the We the People of Detroit Research Collective, a Detroit-based group that involves academics nationwide.

MORE COVERAGE: A struggling mom. A boy and dead goldfish. A Detroit shutoff story.

The decrease coincides with a plunge in the number of tax foreclosures – another big, negative metric used as a barometer for neighborhood health in Detroit. Tax foreclosures dropped to 6,315 properties in Detroit this year, down 75 percent from 24,973 two years ago.

“These are good signs,” said Detroit City Councilman Scott Benson.

“The fact that the water shutoffs are way down shows that we have implemented a culture of people paying attention to water usage and their bills. Along with the decline in foreclosures, hopefully it indicates that things (in the city) are coming back.”

MORE COVERAGE: Sorry we foreclosed your home. But thanks for fixing our budget.

Few Midtown shutoffs

The water shutoff records obtained by Bridge don’t show how much individual accounts owed or whether they were subjected to multiple shutoffs.

But the records show shutoffs are a fact of life throughout the city, especially in densely populated neighborhoods on Detroit’s northwest side. Along Ashton Avenue that runs parallel to Southfield Freeway, for instance, 123 homes were disconnected, including 53 over three days in May.

The areas least hit by shutoffs: Downtown and Midtown.

That’s largely because those neighborhoods have so many apartment complexes, which the city doesn’t disconnect. But the city’s wealthiest neighborhoods, such as Woodward and Seven Mile and Indian Village, also had the some of the lowest shutoff rates.

“This is a poverty issue,” Brown said.

Detroit tops 100,000 water shutoffs

In 2014, Detroit kicked off a campaign to disconnect water to customers who are 60 days behind their bills. The effort was supposed to change a culture of nonpayment. Here’s a look at residential shutoffs by year in Detroit.

2014 – 33,000

2015 – 23,200

2016 – 27,552

2017 (through October): 17,665

TOTAL: 101,417

Source: City of Detroit

There’s not always a direct link between shutoffs and poverty, though.  Take the Warrendale and Morningside neighborhoods.

More than 45 percent of residents in both neighborhoods are poor. But Warrendale, on the southwest side near the Dearborn border, had a shutoff rate of 108 shutoffs per  1,000 occupied homes. In Morningside, on the northeast side, the rate was 63 of 1,000 occupied homes, according to city records and U.S. Census data.

The data also show that residents, not businesses, continue to bear the brunt of the shutoffs. This year, the city has disconnected 1,122 of its 20,000 commercial and industrial accounts. That’s triple the number of non-residential shutoffs from a few years ago but still a fraction of the overall shutoffs.

Brown said Detroit has dramatically decreased residential shutoffs in part by putting more than 19,000 residents on payment plans and thousands of others in an assistant program for lower-income residents that pays for up to $1,000 in debts.

Detroit resident Meeko Williams inspects plastic jugs he’ll fill with water and bring to those whose service has been disconnected. Williams, who is director of the Detroit Water Brigade, says the three-year shutoff campaign has “paralyzed” parts of Detroit. (Bridge photo by Joel Kurth)

A Water Department payment center on the city’s west side saw steady foot traffic on Monday. Some grumbled about the price of bills — about $75 per month — but many said the city’s message to pay up or get shut off has sunk in.

“I don’t understand the people who don’t pay their bills. I pay mine. You need that water, lights and gas,” said resident Ronell Owens.

But activist DeMeeko Williams said the “true extent” of the campaign is underestimated because those who can’t pay their bills are ashamed and afraid to speak up.

“People are scared,” said Williams, who delivers water to those without as director of the Detroit Water Brigade group. “The shutoffs have paralyzed so many people in the city.”

We the People of Detroit Research Collective is set to publish two papers early next year that conclude the impact is far greater than the city has stated, said Nadia Gaber, a University of California-Berkeley medical anthropology doctoral student involved in the research.

The studies found shutoffs disproportionately affect the city’s most vulnerable residents, such as seniors and those with disabilities, and last 10 days on average, rather than the 24 hours the city has touted, Gaber argued.

The research is modeled on U.S. Centers for Disease Control studies following natural disasters, she said.

“To take away something as basic and fundamental as water, it’s absolutely a disaster,” Gaber told Bridge.

“It signals a moral and political disaster as far as the future of the city is concerned.”

‘Let’s do a study’

Far less clear: The effect –  if any –  on public health because of the shutoffs.

Two politicians, state Sen. Coleman A. Young II (who lost a bid for Detroit mayor in November) and Democratic governor candidate Abdul El-Sayed (the city’s former health director) have argued the shutoffs have created a public health crisis.

This year, a study by the We the People group and researchers at Henry Ford Global Health Initiative found an association between shutoffs and some water-borne illnesses. Using shut-off data and admissions at Henry Ford Hospital in Detroit, the study found that patients who lived on a block with shutoffs were 1.55 times more likely to have a water-associated illness, even when other socioeconomic situations are taken into consideration.

MORE COVERAGE: Are Detroit water shutoffs and illnesses related?

The study, though, only found a general correlation –  not a causation –  and water activists were criticized by Henry Ford and one of the study’s own authors, who said the issue needs more study and was being politicized.

For help

Detroit has several assistance programs for residents who have trouble paying water bills:

WRAP Program: Offers up to $1,000 per household per year, home energy audits, housing repairs and other programs. Help also is available to suburban residents. It is limited to low-income families. More information here or (313) 386-9727.

10/30/50 Plan: Delinquent Detroit customers can get water service reconnected if they pay 10 percent of their bill. If they are shut off again, a 30 percent down payment is required. For subsequent shutoffs, residents must pay 50 percent of the bill to get service restored. More information here or (313) 267-8000.

Relief groups: Nonprofits deliver bottled water to those without service and/or help with deposits to reconnect service. More information at detroitwaterbrigade.org, wethepeopleofdetroit.com and detroitwaterproject.org.

Since then, activists and even some Detroit union leaders have questioned whether a Hepatitis A outbreak in southeast Michigan is related at all to the shutoffs. Public health officials discounted the possibility when Young asked the state this spring to investigate whether there is a link.

Hepatitis A is spread by food or water or from feces or bodily fluids of infected people. Kutil said the fear is that those without running water may go without hand washing or showering, increasing the possibility of spreading the contagious liver disease.

Brown, the city’s water director, said “there is no evidence of the source of Hepatitis A or any other illness is our water.” He noted that continuous tests show that it is among the safest in North America and well below federal requirements for lead levels.

“If there are concerns, let’s do a study. But let’s do a study that is statistically valid,” said Brown, who said the Henry Ford study earlier this year was based on “data that is flawed.”

Bridge Magazine reporter Mike Wilkinson contributed to this report.

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Kevin Grand
Tue, 12/05/2017 - 10:33am

"City officials say the decline is proof the shutoffs – as well as assistance programs – are reversing a longstanding culture of nonpayment that plagued the city and edged it toward insolvency. When Detroit went bankrupt in 2013, one-third of all its debts were from the water department, about $6 billion."

Two things that I would have to say are disappointing in this piece is how the focus more on the effects from the water shutoffs, rather than the underlying cause of why they occur in the first place.

How can you reasonably expect to fix a problem when you don't identify why it is happening in the first place?

If people want "free water", nothing is preventing them from going down to the Detroit River, throwing a bucket in and collecting as much water as they want.

If they want clean water, a reliable means of delivery along with removing the waste from someone's house...that's going to cost you.

Those living in the suburbs don't have a problem with this system. That reliable delivery system is no different from how we get our electricity and natural gas, just to name a few things in our modern society. The problem arose (and still exists) when Detroit (now the GLWA) shifted the cost away from those unwilling to pay for that service in Detroit to those who regularly and reliably pay their bills.

Which brings me to my second point.

When Gov. Snyder made us "an offer that we could not refuse" with the GLWA, part of that package was the creation of WRAP, which was funded BY A MANDATORY CHARGE AUTOMATICALLY ADDED to rate users monthly water bills.

I'll argue the Constitutionality of such a program later.

But what I will argue is that if you remove or decrease the incentive for people to be responsible and pay for what they owe...they just won't pay. It's that simple.

Responsible adults who own their home shouldn't be surprised at all by this axiom. Responsible adults adjust their family budgets to pay for the necessary things in life first. Responsible adults might not get things like new clothes, a new car, a new phone, etc as often as they'd like. Responsible adults adjust their spending accordingly.

They also will need to come to the realization that they should not own a home if they cannot do this.

No one should be forced to pay the bill of someone who doesn't want to pay.

Lee
Tue, 12/05/2017 - 4:19pm

"The data also show that residents, not businesses, continue to bear the brunt of the shutoffs. This year, the city has disconnected 1,122 commercial and industrial properties. That’s triple the number of non-residential shutoffs from a few years ago but still a fraction of the overall shutoffs." Isn't it possible that resident bear the brunt of the shutoffs because there are far more residents than businesses?

" When Detroit went bankrupt in 2013, one-third of all its debts were from the water department, about $6 billion." It's apparent that non payment of water bills was a significant contributor to Detroit's distress. It is not possible for a community to thrive under the burden of absorbing the costs of supporting a significant proportion of its citizens.

"Using shut-off data and admissions at Henry Ford Hospital in Detroit, the study found that patients who lived on a block with shutoffs were 1.55 times more likely to have a water-associated illness, even when other socioeconomic situations are taken into consideration." Why would living on a block with water shutoffs make somebody sick? If the sick person's water had been shut off, that might, if the sample of sick persons was large enough, demonstrate a problem. Not otherwise.

"Through October, Detroit has disconnected 17,689 of its 175,000 residential accounts in 2017. That’s a 26 percent decline from the first 10 months of 2016, and puts the city on track for about 20,000 disconnections this year – the fewest since the campaign began." That indicates that most people could have paid their water bills if they had chosen to.

Matt
Thu, 12/07/2017 - 9:45am

It is even kind of disturbing that Bridge gives space and credence to this raving lunacy that municipal water should be supplied free or that it even requires a "Study"! Who's next? Flat Earthers? Ancient Aliens?