Benchmark: City services

It was a big promise.

The day Mike Duggan was publicly sworn in as mayor, he asked that any resident who was thinking about moving out to give the city six months to make tangible improvements to the historically poor delivery of services to Detroiters.

With limited power while the city is under a state-appointed emergency manager, Duggan promised to improve three key services that have long plagued residents: working street lights, blight, and bus service.

The promise was as bold as the problems are imposing. Consider:

  • 40 percent of Detroit street lights don’t work
  • 40 percent of city buses are broken
  • 78,000 vacant structures litter the city
  • There are another 66,000 blighted and vacant lots

Residents are fed up.

A 2012 Detroit News poll revealed that 40 percent of Detroit residents were itching to leave within five years.

Those who remain are demanding change, as evidenced by a backlog of more than 3,000 complaints last spring about the lack of working street lights.

“The population of this city is not going to grow until we change the quality of life for the people in the neighborhoods,” Duggan said. “I’m not telling you in six months the problems are going to be solved. They’re not going to be solved. But six months from now, you’re going to be able to judge for yourself whether the leadership of this city has a sound plan and is achieving it.”

The new mayor will have help.

Last fall, federal officials announced $300 million  in grants and private funds to help the city weather bankruptcy, including $150 million to fight blight – the so-called ruin porn that draws tourists and historians – and $14 million to improve public transit.

If any of the struggling service areas is capable of a quick, visible fix, it’s busing. In his first six months in office, Duggan pledged to train and install a transit police force, outfit buses with cameras and ensure that a full service of 225 buses will be on the road, with plenty of others in reserve.

In the long run, some say revolutionary change is needed. “The city needs to get out of the business of transportation; the city can’t afford it,” said Fred Westbrook, president and business agent for the Amalgamated Transit Union Local 26, which represents the city’s estimated 570 bus drivers.

Westbrook is among those who suggest a regional transit authority that would provide a bus system as sophisticated as those in other large cities, with additional routes from Detroit to Metro Airport, the University of Michigan, Pontiac and Lansing. Such a system also would include the $176-million, 3.3-mile M-1 Rail Streetcar Project that will run along Woodward from downtown to the North End. M-1 streetcars are scheduled to hit the road in 2016.

Detroiter Stephen Boyle, 53, has lived through many political promises. Mayor David Bing, Duggan’s predecessor, pledged to tear down 10,000 blighted buildings during his last term, but fell short by more than 1,000.

Boyle said he wants Duggan to attack the bus crisis first. “Mobility is a human right. If humans cannot move, they die – economically, physically and mentally,” Boyle said.

For all the bravado of Duggan’s six-month promise, he mostly steered clear of specifics. But the mayor and newly constituted city council are at least taking ownership of the pledge to improve services. Duggan and the council now control appointees to the city’s lighting authority and land bank, and in his first week as mayor Duggan selected a new director for DDOT, which runs the buses.

For better or worse, the fates of city leaders are now tied to the city’s ability to provide the most basic services to residents.

Boyle offered his own challenge to Duggan – a test of whether the mayor’s promise to make improvements becomes reality.

“Six months from now, he shouldn’t be afraid to take the bus without security,” Boyle said. “That will tell me whether things are running better.”

Facts matter. Trust matters. Journalism matters.

If you learned something from the story you're reading please consider supporting our work. Your donation allows us to keep our Michigan-focused reporting and analysis free and accessible to all. All donations are voluntary, but for as little as $1 you can become a member of Bridge Club and support freedom of the press in Michigan during a crucial election year.

Pay with VISA Pay with MasterCard Pay with American Express Donate now

Comment Form

Add new comment

Dear Reader: We value your thoughts and criticism on the articles, but insist on civility. Criticizing comments or ideas is welcome, but Bridge won’t tolerate comments that are false or defamatory or that demean, personally attack, spread hate or harmful stereotypes. Violating these standards could result in a ban.

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.


William C. Plumpe
Thu, 01/30/2014 - 10:00am
I applaud Mayor Duggan's efforts to deliver quality services to the citizens of the City of Detroit. He has his work cut out for him. Years of "let's do it the way we did it before" attitudes have created a complacent, self serving entrenched bureaucracy. He has to jump into the fray with jackboots on swinging a meat ax and not be afraid of offending anyone. It is time for radical change, time for a "my way or the highway" attitude that tells Department heads to get things done, done right or get out. No kid glove treatment for anyone. And he should micromanage if necessary going all the way down to the line employee level to get the word out that change is here and that the old ways are obsolete. I wish him all the luck in the world because he's going to need it. Enough said.
Otis Mathis
Thu, 01/30/2014 - 10:14pm
I want to give Mayor Duggan six months after the emergency manager leave's, but if he say that he can get it done be for then let's take him at his word
Sun, 03/02/2014 - 8:28pm
As residents we too have a responsibility and that is encourageing our youths to further their education and become an answer instead of a problem as far as helping to rebuild our city. Lets start by preparing our youths to become part of the job market and stop looking for get rich fly by night fixes but instead apply for jobs and become a vital and telling part of our city.