Detroit shut off water to 11,800 homes this year. Most are still off.


DeMeeko Williams and Cheryl Major of the activist group Hydrate Detroit prepare for a fundraiser in mid-August to collect bottled water for residents whose faucets have been shut off for nonpayment. (Bridge photo by Joel Kurth)

Occupants of more than 5,300 Detroit homes – more than every house and apartment in the suburb of Grosse Pointe Park – went without running water for one week or more during one of the hotter summers on record.

City of Detroit records obtained by Bridge Magazine show that 7,310 of 11,801 homes disconnected for nonpayment since April remained without water as of Aug. 1. Of those homes, a vast majority, 5,354, are believed to be occupied. 

That’s up significantly from last fall, when 71 percent of disconnected homes had been restored over roughly the same period. And the numbers would appear to contradict long-standing assurances from Detroit leaders that service is back on for the overwhelming majority of residents within 48 hours after disconnections for nonpayment.

Related: How to get help with Detroit water payments and avoid shutoffs

In fact, at least 3,000 of the 5,300 occupied homes still without water had been shut off for at least a month as of Aug. 1, records show.

“It’s extremely alarming,” said Alisha Bell, chairwoman of the Wayne County Board of Commissioners whose district represents the west side of Detroit.

“Shutoffs should be used as an absolute last resort. We need to do a better job being protective of our seniors and those with children in their homes.”

City officials don’t dispute the numbers, but predict they will dramatically decline in coming weeks and months.

“The figure changes every day as we outreach to customers and assistance is provided,” Bryan Peckinpaugh, spokesman for the Detroit Water and Sewerage Department, wrote Bridge in an email.

The records underscore a misery that Sherry Welch said she knows well. The 50-year-old who lives on Detroit’s east side said she’s subsisted on bottled water and rainwater collected from her roof for three years.

Disabled after a car crash in the 1990s, the former video store owner said she lives on a $790 per month Social Security check and can’t afford plumbing repairs to restore city water after it was disconnected in 2016. The water line to her home was damaged during a winter storm, she said, and is estimated to cost upward of $5,000 to repair.

Because of her injuries, doctors warn against carrying more than a gallon of milk, but Welch said she regularly hauls 5-gallon jugs of water to survive.

“It’s all so overwhelming. I get so tired of it. Tired of living,” Welch said. “It’s not an easy life at all.”

 ‘Just shocking’

The new numbers, while a snapshot, suggest the human toll is far greater than previously believed. Now in its sixth year, the collections campaign has severed service, at least temporarily, to more than 130,000 homes.

Records don’t indicate how many of those accounts are the same homes, but the overall total is more than all the housing units in Ingham County, home to Lansing. 

Related: How to have your voice heard during the Your Water, Your Voice campaign 

Detroit disconnects service to residents who are 60 days or $150 past due. For years, city officials described the shutoffs as a short-term measure to improve accountability and have predicted disconnections would plummet as revenue improved.

And accountability has improved: Collection rates increased to more than 90 percent from less than 70 percent in 2013, freeing another $50 million per year to pay for the aging water system. 

But the shutoffs continued, averaging about 17,000 the past three years or 1-in-13 of the city’s 229,000 residential accounts. Until last year, the city kept no public records on service restorations and made no effort, publicly at least, to determine whether disconnected homes were occupied.


The city now warns residents of disconnections through door hangers and conducts follow-up visits notifying occupants of how they might qualify for payment assistance and other help, said Peckinpaugh of the Detroit Water and Sewerage Department.

During those visits, “we have discovered that often the residents have since moved or several turned the water back on illegally,” Peckinpaugh wrote to  Bridge.

The records also show that nearly 3 of 4 occupied homes shut off in July (2,248 of 3,499) remained without water as of Aug. 1. 

When asked by Bridge about years of assertionsthat 90 percent of disconnected households are restored within 48 hours, Peckinpaugh said the city’s water director, Gary Brown, was referring to residents who had already entered into payment plans –  not the overall duration of shutoffs.

And Peckinpaugh noted that most residents eventually get service restored. By last November, water had been turned back on to all but 250 of 17,336 of last year’s residential shutoffs, Peckinpaugh said.

That’s hardly reassuring to Rahul Mitra, a Wayne State University communications professor who is collecting oral histories onlinefrom those who have experienced shutoffs and activists who are fighting the disconnections.

Mitra said the number of residents of occupied homes without water is “scary,” “dystopian” and may “point to a deepening water crisis.” Experts warn that Detroit’s shutoffsmay be a harbinger for other cities, as water bills rise.

“After all these years, it’s still shocking. Just really shocking,” Mitra said.

“Why haven’t we had policy changes in the five years since the shutoffs have started? I’m still in shock and incredulous that this is still going on.”


Democrats have sponsored bills in Lansing to protect seniors, the disabled and poor from disconnections, but they have gone nowhere in the Republican-controlled Legislature. Last month, the ACLU of Michigan filed a petition with the state urging it to “suspend water shutoffs to avoid a public health emergency.”

Meanwhile, proposals to restructure bills by considering income, as cities such as Philadelphia have done, have been rejected by Detroit officials. They cite a landmark state Supreme Court ruling, Bolt v. Lansing, that found utilities only can levy fees if they are proportional to the cost of delivering services rather than basing them on what residents can afford.

Plenty of help?

Water officials say they’ve rolled out numerous efforts to assist residents financially.

“We have plenty of help available,” said Mia Harnos, spokeswoman of the Wayne Metropolitan Community Action Agency, a nonprofit that administers the WRAP assistance program.

Operated by the Great Lakes Water Authority, the regional authority that pays Detroit $50 million per year to lease its water system, WRAP offers up to $1,000 in bill assistance to needy residents and clears up to $700 in debts for those who stay current on payment plans.

Water pipe

Improved collections from Detroit’s water shutoff campaign has freed up money to repair the city’s 2,700-mile network of water pipes. Most were built before World War II and maintenance was delayed for years as the city slunk toward bankruptcy. (Bridge photo Anthony Lanzilote)

City records show 443 shutoffs were averted this year because residents got help from the program.

“We have a lot of programs, unfortunately a lot of people aren’t aware of them all,” said Bell, the county commission chairwoman who also serves on the board on Wayne Metropolitan Community Action Agency. 

We have to do a better job of letting people know what services are out there and not just turn off people because they are poor.”

Detroit reconnects residents through what is known as the 10/30/50 plan. It requires delinquent customers to pay 10 percent of their debt to get reconnected; 30 percent of their bill for second shutoffs and 50 percent for subsequent ones.

In a city with a poverty rate of nearly 35 percent where bills average $75 a month, such payments are often a tall order for many residents, Mitra and others said.

“So many people try to work out a [payment plan], but at the end of the day, they are on a fixed income and inevitably end up defaulting,” Mitra said. 

He said he began collecting oral histories to buck what he called a “racist and false narrative” of poor residents who want something for free. 

Welch, who hasn’t had water for three years, said she lives without cable television and would gradually repay any loan for plumbing repairs, but is tired from seeking help from the city, social services agencies and elected officials that she said never arrives.

“I’ve made so many calls, tried just about everything you could think of and there is no help,” said Welch. “I’ve just got to keep going.”

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James F Bish
Mon, 08/19/2019 - 10:13am

As I have said before, this "evil" corporate policy is part of Detroit Future City plan, which Mayor Duggan has said is his bible. They can sugar coat it all they want, but it is designed to rid Detroit of poor folks defined s anyone not making at least $46,000. We must resist with all of our might.

Mon, 08/19/2019 - 10:44am

"He said he began collecting oral histories to buck what he called a “racist and false narrative” of poor residents who want something for free. "

Race and poverty have nothing to do with it, all people want free stuff!!! Poor and rich alike.

Kevin Grand
Mon, 08/19/2019 - 12:26pm

Suburban ratepayers have had to (and to this day still) "subsidize" non payment of water bills by Detroit Residents for years now.

If they don't want to pay their bills like everyone else is expected to, what else should the GLWA do?

Fri, 03/13/2020 - 1:04pm

Yeah ….these people are sitting on PILES of money.. they just decided they "don't want to" pay their water bill... sounds about white.. er right..*smh*

John Minnis
Mon, 08/19/2019 - 12:54pm

"Occupants of more than 5,300 Detroit homes – more than every house and apartment in the suburb of Grosse Pointe Park – went without running water for one week or more during one of the hotter summers on record."

Why was it necessary to throw in the reference to Grosse Pointe Park in this story?

Mon, 08/19/2019 - 1:28pm

Totally agree!!!! Bridge is just like any other media, trying to divide instead of unite. Apparently "free" water is a right, like food, housing, insurance, and utilities!

Al Treska
Mon, 08/19/2019 - 5:19pm

At the risk of sounding cruel, I wonder how many of these households with shut off water have cable TV.

Tue, 08/20/2019 - 12:54pm

I wonder if they are going after the LandBank as vehemently as they are going after residents. Add the normal rates, plus this new sewer and drainage fees, and this is going to get worse. The sewer and drainage fees are incurred even if you do not have water on. .This is ridiculous.

Ben W. Washburn
Tue, 08/20/2019 - 1:28pm

The water supply portion of the "water bill" in Detroit is actually very small and would be affordable by almost anyone, no matter what their income. Those who subsist on bottled water are probably paying a lot more than just the water supply part of their bill would require. The rub comes not in the water supply part of the bill, but rather in the sewerage and storm water disposal part of the bill, which is 5X to 10X more than the actual water cost. This cost all goes back to the original EPA Act of about 1970, which called upon all municipal sewerage systems to meet federal effluent standards. In the beginning, the feds provided the larger part of the funds needed to meet those standards. So during that time, most of the cost was born by the progressive federal income tax revenue. But, over the past fifty years, the feds have provided less and less support, and have dumped the cost of meeting those progressively tighter standards back upon local municipalities. The highest costs are in those older central cities, which were developed long before there was any recognition for the need to have separate sewerage and storm water systems. Perhaps benignly, this has resulted in dumping a much more regressive burden upon the folks who still reside in these older places. But that has triggered the multiple kinds of misery which is related in this article. Just because it was not done intentionally, does not mean that the masses who actually benefit from stricter effluent standards, should not be shouldering their fair share of the costs of remediation.

Ben W. Washburn
Tue, 08/20/2019 - 7:14pm

To expand a bit upon my previous bottom line:
I do not fault the federal mandate established by the EPA to preserve and improve the water quality in the Great Lakes and major national rivers. That initiative was promoted and advocated by Richard Nixon, who was probably supported on this measure by more than 80% of the public electorate. Even today, I would estimate that more than 90% of Michiganders would support maintaining and improving the water quality in Lakes Michigan, Huron and Erie. It has huge economic benefits for each and every Michigander. The real question is this: Why should Detroiters be mandated to support the costs required to meet those standards, which benefit all Michiganders, from 5X to 10X more than anyone else in the State, based upon their annual incomes?
I also don't especially fault Mayor Duggan and the Detroit Water Board from doing what they seem to think that they are legally required to do. But, I would hope that they are busy researching a better way of dealing with this seeming mandate.
As usual, I have to question why

Tue, 08/20/2019 - 5:16pm

We rent to people in Detroit who are capable of paying their water bills and choose not to! Stop making them sound like victims and tell them to pay their bills! If they pay them on time then they wouldn't be so far behind! Most of the people who aren't paying them aren't seniors, we don't have any problem with our seniors paying the bills, it's a bunch of young kids who haven't been taught any means of responsibility.

Laura Kondek
Mon, 10/14/2019 - 4:10pm

I reached out to Sherry Welch, from your article. We have called every social-service agency we could think of to help her – it seems like there are many that will pay water bills but none we have been able to find that will fix an exterior pipe period we have set up a go fund me page to pay her plumber to fix the problem. Please help or share this link if you Can!